If your team interfaces with the public, chances are they will face moments of escalation and will need to know what to do. Conflict de-escalation requires patience, a willingness to listen, and an ability to see the humanity in everyone. Using Hollaback!’s Observe-Breathe-Connect methodology, we’ll learn how to identify potential conflict before it escalates using our “pyramid of escalation” and how to assess whether de-escalation is the right action. We’ll also learn how to connect with others by validating and de-escalating their feelings — even if we don’t understand them or agree with them. We’ll have time at the end to practice using real-life scenarios. Your team will leave armed with de-escalation techniques so that they can navigate these moments as workplace leaders.
We don’t currently have a free version of this workplace training; however, to see the Observe-Breathe- Connect methodology in action you can attend a free version of “Bystander Intervention 2.0: Conflict De-Escalation” in partnership with Asian Americans Advancing Justice | AAJC.
Read What People Are Saying About This Training:
I attended customized training, which was very valuable. I had viewed your free resources, but the customized training offered scenarios specific to my workplace, which made a significant difference in understanding and absorbing the information. Plus having the opportunity to interact via chat publicly or privately allowed staff to learn from each other.Melissa Phillips
This training is easy to understand and provides actionable ways to deal with conflict both internally and externally.Anonymous
This was a great training! Super informative, organized, and time was well managed. The two hours flew by and I feel like I have a lot of tools to take out into the world now.Anonymous
Participating in Hollaback! training helped me gain confidence in conflict de-escalation and acknowledge that I should only act if I am the right person to de-escalate in a given scenario.Anonymous
The training session was concise, effective, and thoroughly engaging. The trainer created a safe environment right from the beginning too! This virtual training is a great resource for anybody who interacts with the public in some capacity.Shinara Sunderlal, WCS
ARE YOU A HUMAN RESOURCES PROFESSIONAL LOOKING FOR SHRM RECERTIFICATION? OUR BYSTANDER INTERVENTION IN THE WORKPLACE TRAININGS OFFER PDCS! GET IN TOUCH TO LEARN MORE.
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