Conflict De-Escalation In the Workplace

WORKSHOP DESCRIPTION

If your team interfaces with the public, chances are they will face moments of escalation and will need to know what to do. Conflict de-escalation requires patience, a willingness to listen, and an ability to see the humanity in everyone. Using Hollaback!’s Observe-Breathe-Connect methodology, we’ll learn how to identify potential conflict before it escalates using our “pyramid of escalation” and how to assess whether de-escalation is the right action. We’ll also learn how to connect with others by validating and de-escalating their feelings — even if we don’t understand them or agree with them. We’ll have time at the end to practice using real-life scenarios. Your team will leave armed with de-escalation techniques so that they can navigate these moments as workplace leaders.

We don’t currently have a free version of this workplace training; however, to see the Observe-Breathe- Connect methodology in action you can attend a free version of “Bystander Intervention 2.0: Conflict De-Escalation” in partnership with Asian Americans Advancing Justice | AAJC.

ARE YOU A HUMAN RESOURCES PROFESSIONAL LOOKING FOR SHRM RECERTIFICATION? OUR BYSTANDER INTERVENTION IN THE WORKPLACE TRAININGS OFFER PDCS!  GET IN TOUCH TO LEARN MORE.

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