Reaching Out When Someone’s Being Trolled

Get Support. Give Support. ihearmob.orgWhether it’s a stranger or a friend, reaching out to support someone who’s being harassed online can feel awkward. If you’re familiar with our HeartMob program and want to offer it as a resource, you might be struggling to figure out how to suggest it without sounding like an ad.

We’ve got some ideas to make this process a little easier for you. Our intrepid intern Aoife has put together some sample Tweets and notes that you can copy and tailor for your own messages. You can come up with your own too, of course – we encourage you to frame your idea as a suggestion, rather than an instruction. The decision is always theirs to make.

Tweets

You don’t deserve this harassment. If you want extra support, you can reach out to @theheartmob.

It’s really unfair that you’re going through this. If you want, you can document & report harassment & get support on @theheartmob.

I’m sorry you’re going through this. Just so you know, on @theheartmob you can document harassment and get support from others.

It’s awful that you’re being harassed like this. Help is out there if you need it – check out @theheartmob for support.

What can I do to best support you? Also, @theheartmob is a good resource to get support in documenting and reporting it.

Email

I’m so sorry you’re being harassed online. I wanted to reach out and let you know that I’m here for you and to let you know about HeartMob, a community that supports people being harassed online. You can share your story and get help documenting and reporting the harassment, and other users can also send you supportive messages.

You can invite your friends to sign up to help you, or you can get support from the community of volunteers that’s already on the platform. If you want to keep your story private, you can just use HeartMob as a secure place to document the harassment. There are also lots of resources on the website that you might find useful, like social media safety guides, self-care resources, and lists of supportive organizations.

Of course, only you know what’s best for you, and there’s no wrong way to deal with this. Just wanted to check in and let you know that if you need it, HeartMob’s got your back, and so do I.

Facebook Message / Twitter Direct Message

You can use the same text as above on Twitter and Facebook, but you can’t use hyperlinks. Here’s the same text with the links built in.

I’m so sorry you’re being harassed online. I wanted to reach out and let you know that I’m here for you and to let you know about HeartMob (www.iheartmob.org), a community that supports people being harassed online. You can share your story and get help documenting and reporting the harassment, and other users can also send you supportive messages.

You can invite your friends to sign up to help you, or you can get support from the community of volunteers that’s already on the platform. If you want to keep your story private, you can just use HeartMob as a secure place to document the harassment. There are also lots of resources on the website that you might find useful, like social media safety guides (www.iheartmob.org/resources/safety_guides), self-care resources (www.iheartmob.org/resources/self_care), and lists of supportive organizations (www.iheartmob.org/resources/supportive_organizations).

Of course, only you know what’s best for you, and there’s no wrong way to deal with this. Just wanted to check in and let you know that if you need it, HeartMob’s got your back, and so do I.

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